neeto Privacy policy

Last updated: May 9, 2023

This Privacy Policy describes how Neeto collects, uses, and shares your personal information, as well as your choices and rights with respect to your personal information. Capitalized terms used below that are not otherwise defined have the meanings given to them in the Agreement.

1. Scope

This Privacy Policy applies to information that relates to You that Neeto receives or collects when You interact with the Services.

This Privacy Policy does not apply to any third-party links, services, websites, or software, such as third-party applications that may be integrated into the Services via API. Those services, websites, and software are subject to their own terms and privacy policies, and You should read those carefully.

2. Information We Collect

We collect and receive the following types of information:

Information You Provide to Us:

2.1 Account Information: To create an account for the Services or to enable certain features, We require that You provide Us with information for Your account such as name, email, password, and authentication credentials. If You sign up for a paid subscription, We (or our payment processors) may need Your billing details such as credit card information, banking information, and billing address.

2.2 Video and Other Customer Data: In using the Services, Our customers submit or upload video recordings, seek user support, or provide other Customer Data to Us. Our use of and processing of Customer Data is governed by our Terms of Service.

2.3 Other Information You Provide: We receive other information from You when You choose to interact with Us in other ways, such as if You sign up for one of our webinars or e-books, participate in a research study, contest, sweepstake, or event, apply for a job, or otherwise communicate with us.

Information We Collect Automatically:

2.4 Usage Data: We automatically collect usage data about how You interact with the Services when You use them. For example, this could be actions you take on the Services, such as a number of videos you’ve recorded or viewed, your sharing activity, or what third-party integrations you enabled.

2.5 Log Data: Our servers automatically log certain types of data when you visit or use our Services, for example, when you navigate through Neeto Website. This data is stored in our log files and includes Internet Protocol (IP) address, type of device, operating system or browser, unique device identifiers, browser settings, date and time You visited or used our Services, the referring website, URL parameters, and error and crash reporting data.

2.6 Information from Cookies and Similar Technologies: A cookie is a small piece of information that is downloaded to your device by Your browser when You visit a website. We use cookies or similar technologies (including third-party cookies) to remember Your preferences, understand how You interact with our Services or emails that we send you, maintain the security of our Services, and administer, improve and promote our Services. You can configure your browser to prevent cookies, but please note that disabling cookies may make some features or functionality unavailable to You. For more information about the cookies we use, please see our Cookie Policy.

Information We Receive from Third Parties:

2.7 Third-Party Integrations: Third parties may create integrations built on Neeto technology so that their applications can interoperate with Neeto. If you choose to enable an integration, the third-party may share some information about You with Us to make Your experience more seamless, such as Your name, email, or other content or information needed to facilitate the integration. Additionally, if You sign up or login to our Services using one of our single-sign-on providers (e.g., Google, Apple, etc.), We collect authentication information provided to us by the provider to allow You to log in.

2.8 Google API Services User Data Policy: Use and transfer of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2.9 Marketing Information: We may receive marketing or demographic information about You from third parties or partners, for example, data about your organization or industry or other public information from sources like social media or online professional profiles. We may combine this information with other data we already have to improve Your experience with our Services or inform You of Services we think may be of interest to you.

3. How We Use Your Information

We use your information in the following ways:

  • To provide and maintain our Services.
  • To analyze and improve our Services.
  • To keep our Services secure and protect against fraud, abuse, and intrusion.
  • To provide user support, information, and services requested by you.
  • To send important account or security notifications.
  • To promote our Services in accordance with applicable laws and regulations. If You’d like to unsubscribe from Our marketing emails, click the “unsubscribe” link at the bottom of the email. You can also update your notification preferences in Your Account settings.
  • To comply with our legal obligations, including responding to a court order or other valid legal process.
  • For other purposes with your consent.

Please keep in mind that You control Your Account and associated data. We use Customer Data according to our customers’ instructions and our Terms of Service. Customers are able to: (1) restrict, remove, disclose, and access content and information associated with the Account in their Workspaces; (2) grant, deny, or limit access to those Accounts and Workspaces; and (3) configure the privacy settings for those accounts and Workspaces.

If information is aggregated or de-identified so that it can no longer be reasonably associated with an identifiable person, We may use it for any lawful purpose.

4. How We Share Your Information

We share information outside of Neeto only as described below:

  • Trusted Third Parties: We disclose information to our service providers or other third-parties so they can help us provide our Services and run our business. Examples include for storing Customer Data, payment processing, and delivering emails. We’ll only disclose the information necessary for these parties to perform their services for Us, and they’ll be bound by contractual obligations to protect Your personal information.

  • Other Users: When You collaborate with others, We display your basic account or profile information for context. For example, if you share a knowldge base article with another user, We’ll let them know that it was You who shared it.

  • Administrators: If you join an organization owned by another person or entity, the administrator of that organization has the right to access the content in it. Customers and their authorized users may choose to share and disclose information according to their own policies. Also, if you sign up for Neeto with an email domain that is owned or managed by your employer or organization, we may share the fact that you have an account with us and some basic account information with Your employer or organization.

  • Change in Business Structure: If Neeto is involved in a merger, acquisition, public offering, asset sale, insolvency, bankruptcy, or similar change in our business structure, We may need to disclose Your information to those involved in the transaction, subject to confidentiality requirements.

  • For Legal Reasons: We may release Your information if We believe it is necessary to comply with the law, regulation, valid legal process, an enforceable government request, to prevent fraud or a security breach, enforce our policies or agreements, or protect Our or others’ rights, property, or safety.

  • With Your Consent: We’ll otherwise share your information only with your consent. For example, if you choose to enable a third-party integration, we may share account information and/or content from Your account, but only as authorized by You when You enable or use the integration.

5. How We Protect Your Information

We are committed to protecting your information from unauthorized access, use, disclosure, and loss. We use industry-standard security practices to keep your information secure, such as encryption, access controls, physical security measures, and internal reviews of data collection, use, and storage.

Our Security Policy has more information about this.

6. Data Retention

We’ll retain the information You store on our Services for as long as Your Account exists or as long as we need it to provide you the Services. If you delete Your Account or your content , we’ll permanently delete your account or content within 180 days, unless we need to retain any information to comply with Our legal obligations, resolve disputes, or enforce our agreements. For any other information we may receive or collect from You, we’ll retain that information for only as long as is necessary for the purposes described in this Privacy Policy.

7. Your Rights

Individuals in the European Economic Area, the United Kingdom, and across the globe have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to your personal information, as well as to seek to update, delete, or correct this information. You can exercise most of these rights through Your Neeto Account. For example, if you wish to delete your personal information from Neeto, You may permanently delete Your Account. You can also access and update your Account information via your account settings page. If you are unable to exercise your rights through Your Neeto account, please send an email to support@neeto.com.

8. Age Requirement

If you are under 13 years old (or the age of digital consent in your country), you are not allowed to sign up for Neeto, and please do not send any personal information about yourself to Neeto. If You believe that someone under 13 or the applicable age of digital consent has provided us with personal information in violation of this Privacy Policy, please send an email to legal@neeto.com and We will take steps to delete the information.

9. Choice in providing personal information to Neeto

When interacting with the Services, you choose what personal information and how much information you provide to Us. Your choice may affect Our ability to provide the Services. At any time, You can cancel your account and delete all the information that Neeto has collected about You.

10. “Do Not Track” requests

Neeto does not support “Do Not Track” requests. To determine whether third-party services honor the “Do Not Track” requests. Please read their privacy policies.

11. Modifications

Neeto may update this policy by posting the updates to the Neeto Website. Your continued use of the Services after We post any modifications to the Privacy Policy on this page will constitute Your acknowledgment of the modifications and Your consent to abide and be bound by the modified Privacy Policy.

12. No rights of third parties

This Privacy Policy does not create rights enforceable by third parties, nor does it require disclosure of any personal data relating to users of the Service.

13. For EU residents

We collect, process, use and are responsible for your personal information. When we do so, we are regulated under the General Data Protection Regulation (EU) 2016/679 (GDPR) which applies across the European Union and EEA (including in the UK), and the Data Protection Act 2018 (together with the DPA).

Neeto has appointed the DPR Group as our EU representative as required by Article 27 of the GDPR.

Contact us

If you have any questions, contact us at legal@neeto.com or write to us at Neeto LLC 382 NE 191st St PMB 39793 Miami, FL 33179 USA.